Refund policy

At Caoba, we want you to feel confident and comfortable in your swimwear. Every piece is thoughtfully designed to bring a little sunshine to your everyday adventures.

We understand that sometimes things don't go as planned, so please take a moment to read our Returns & Refunds Policy before making your purchase.

1. Returns & Exchanges

For hygiene reasons, we do not offer refunds or exchanges for change of mind, incorrect size selection, or personal preference.

We encourage you to carefully review our size guide and product descriptions before placing your order.

If you're unsure about sizing, feel free to contact us before purchasing. We're always happy to help you find your perfect fit!

This policy does not affect your rights under Australian Consumer Law.

2. Hygiene Policy

For the health and safety of our customers, we maintain strict hygiene standards for all swimwear.

Please ensure that you try on your swimwear over your underwear and keep all hygiene liners and original tags attached.

For change-of-mind purchases, we cannot accept returns or exchanges, even if the item is unworn.

These hygiene conditions do not limit your statutory rights regarding faulty products.

3. Faulty or Incorrect Items

We carefully inspect every Caoba piece before it makes its way to you. However, if you receive a faulty, damaged, or incorrect item, please contact us as soon as possible.

To help us assist you, please provide:

Your order number.
A brief description of the issue.
Clear photographs showing the fault or incorrect item.

Under Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

We will assess your request and arrange an appropriate solution in accordance with your consumer rights.

4. Sale Items

All sale and promotional purchases are final for change-of-mind returns.

We do not offer exchanges, refunds, or store credit for change of mind on discounted items.

However, sale items remain covered by Australian Consumer Law, and customers retain their statutory rights if a product is faulty or fails to meet consumer guarantees.

5. How to Request a Return

If you believe your item is faulty, damaged, or incorrect, please contact our customer care team at hello.caoba@gmail.com

Include your order number, a description of the issue, and any relevant photographs.

Our team will review your request and provide instructions on the next steps, including return details if required.

Please contact us before sending any items back so we can guide you through the process.

6. Refunds

Once a refund has been approved, it will be processed to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

This is an estimated processing timeframe and does not limit your rights under Australian Consumer Law.

Where required by law, refunds will be provided in full and will not be replaced with store credit without your agreement.

7. Return Shipping Costs

If a product is confirmed to be faulty or fails to meet consumer guarantees, Caoba will reimburse reasonable return shipping costs in accordance with Australian Consumer Law.

Please keep your postage receipt as proof of your return shipping expenses.

Where we have sent an incorrect item, Caoba will arrange an appropriate return or replacement solution at no additional cost to you.

8. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or modify any rights or remedies available to consumers under applicable Australian consumer protection laws.